After the completion of the order, we will automatically create the next one for the same time in one/two or four weeks, depending on your chosen regularity. The same contractor will be assigned to the cleaning (if you rated the cleaning with 5 stars)
After the cleaning is completed, you will receive an SMS with the date and time of the next cleaning (and a link to edit the cleaning parameters). We will also send a cleaning reminder 2 days before the scheduled date
We do not have prepayment, cleaning is paid after completion by card or cash. If you cancel the next cleaning (you can do this up to 16 hours before the start), there are no penalties. The subscription can be renewed at any time
Failed to write off money from the card. Perhaps there are not enough funds on it or the bank declined the payment
Change your payment method to cash or specify a different card
In short-term rentals cleaning is not a one-off job but a step that repeats after every booking. A guest's review depends on whether everything was where it should be — and your income depends on the reviews.
Turnover service means the flat returns to its baseline after each departure without you being involved.
With guest turnover the same things break: a handle, the toilet flush, a lock, a blown bulb, a loose shelf. Rather than finding someone at the last minute, book a handyman in Krakow, or for lock problems a locksmith.
At two or more changeovers a week, washing inside the flat stops making sense. Linen and towel laundry with pickup and delivery is simpler — the used set leaves, a clean one waits in place.
Tourist traffic in Krakow is uneven: the peak runs from May to September, plus holiday and long weekends. At peak, turnover can be daily, so we agree schedules ahead of time. Out of season is the moment to plan a deep clean, which there is rarely room for in summer.
Yes, if there is a free slot. On an ongoing arrangement we reserve repeating windows, which all but removes the risk of no availability.
Yes — confirmation the flat is ready, plus a photo report if there are faults, shortages or items left behind.
Cleaning products and equipment are ours. Linen, towels and guest supplies stay yours — we can launder, restock and rotate them.
Yes. We schedule so every unit is ready before check-in, even when departures fall on the same day.
A key safe or keypad lock works best — no need for you to be there or hand over keys each time.
We document the condition with photos and tell you before starting work. That evidence is useful when raising a claim with the booking platform.