After the completion of the order, we will automatically create the next one for the same time in one/two or four weeks, depending on your chosen regularity. The same contractor will be assigned to the cleaning (if you rated the cleaning with 5 stars)
After the cleaning is completed, you will receive an SMS with the date and time of the next cleaning (and a link to edit the cleaning parameters). We will also send a cleaning reminder 2 days before the scheduled date
We do not have prepayment, cleaning is paid after completion by card or cash. If you cancel the next cleaning (you can do this up to 16 hours before the start), there are no penalties. The subscription can be renewed at any time
Failed to write off money from the card. Perhaps there are not enough funds on it or the bank declined the payment
Change your payment method to cash or specify a different card
After a fire the biggest problem is rarely what burned. The problem is soot — fine, greasy and pervasive. It settles through the whole flat, including rooms the fire never reached, and works into fabrics, plaster and services. With it comes the smell of smoke, which airing does not remove.
Soot is greasy, so water and detergent spread it rather than lift it. Wiping wet without first taking off the dry layer leaves smears that go into the plaster and stay there. That is why we start by collecting soot dry, with dedicated sponges, and only then move on to washing.
Smoke particles settle in fabrics, gaps and ventilation ducts. Washing surfaces alone reduces the smell but does not remove it. What works is the combination: thorough cleaning, neutralisation, and ozone treatment at the end, which reaches the whole volume of the room, including places no cloth gets to.
Not everything can be saved. Fabrics soaked through with smoke, mattresses and upholstered furniture with the smell deep in them are usually only fit for disposal. We say so after the inspection rather than charging for cleaning that will not deliver.
Cleaning starts once the fire service has finished and the property is safe to enter. If firefighting also caused flooding, we run drying first and remove soot afterwards — otherwise the damp fixes the soiling in place.
Quoted after an inspection. It depends on the area covered in soot, how deeply it has settled, and whether ozone treatment and fabric cleaning are needed.
In most cases yes, combining cleaning, neutralisation and ozone treatment. Where fabrics are saturated, replacing them is sometimes the only answer.
Yes, which is why we work in respiratory protection and advise against staying in the property until cleaning is finished.
Often yes. Soot penetrates plaster and can bleed through fresh paint even after thorough washing, so a stain-blocking coat is usually needed first.
Once the property is cleared for entry. The sooner the better — soot bonds more firmly over time.
We assess them on inspection. What can be cleaned, we clean; for the rest we say plainly that the work would not justify the result.