After the completion of the order, we will automatically create the next one for the same time in one/two or four weeks, depending on your chosen regularity. The same contractor will be assigned to the cleaning (if you rated the cleaning with 5 stars)
After the cleaning is completed, you will receive an SMS with the date and time of the next cleaning (and a link to edit the cleaning parameters). We will also send a cleaning reminder 2 days before the scheduled date
We do not have prepayment, cleaning is paid after completion by card or cash. If you cancel the next cleaning (you can do this up to 16 hours before the start), there are no penalties. The subscription can be renewed at any time
Failed to write off money from the card. Perhaps there are not enough funds on it or the bank declined the payment
Change your payment method to cash or specify a different card
Sometimes a home gets away from someone. The reason is usually illness, bereavement, depression, old age or hoarding disorder — and almost never laziness. Booking this service does not require you to explain or apologise for anything. Our job is to bring the property back to a usable state, not to judge how it got there.
That is the central rule of this service. Personal belongings, documents, photographs and keepsakes are set aside and left for the owner or family to decide on. We do not make that call for the client — even when an item looks worthless. We dispose only of what has been identified in advance.
In heavily neglected properties we work in personal protective equipment. Animal waste, spoiled food, insects or rodents do occur. If we find a situation calling for pest control, we say so and point out that a separate licensed contractor is needed — we do not carry out that work ourselves.
Once the property is usable again, many people go on to decluttering and organizing to build a system that holds, or to regular cleaning.
Always quoted after an inspection — the scope varies enormously. Floor area, the volume to be removed, the sanitary condition and whether ozone treatment is needed all affect it.
No. Anyone can end up in this situation. We turn up to do the work.
Only what you have identified. Anything we are unsure about is set aside and we ask before removing it.
For the sorting stage yes, because those decisions are the owner's. The cleaning itself can be finished without you there.
Usually yes — once the source is gone, followed by disinfection and ozone treatment. Where the smell has soaked into flooring or plaster, that layer may need replacing.
No. We flag the problem and point out that a specialist contractor is needed — pest control requires separate licensing.